Clear the check once

Send Luckywins Casino Your KYC Documents Today

The licence obliges us to confirm who you are, and a complete file normally clears in 53 hours.

Start verification now

Licensed since 2011MGA/B2C/373/2011 issued by the Malta Gaming Authority

No surprises later

Check these six lines before you send anything

Straight facts, kept short, because that is how this casino runs its checks.

Who checks

Luckywins Casino Ltd.

Under which licence

Malta Gaming Authority, MGA/B2C/373/2011

Normal review time

53 hours

Mandatory by

Before the first withdrawal

Questions go to

[email protected]

Minimum age

18+

First-try checklist

The night you sit down with your phone

Most delays are blurred corners and cropped edges, not missing documents.

Blurred before, sharp after

Snap your ID on a table in daylight, with all four corners inside the frame and no glare across the photo page.

Keep the address visible

Photograph a bill or bank statement from the last three months, showing your full name and full address exactly as registered.

Prove the card, hide the rest

Open the card or wallet you deposited with and show the first six digits, your name, and hide the rest of the number.

The quiet 53 hours

Then close the app and wait; the team writes within 53 hours, so check that inbox and reply to one thread only.

The morning of the upload

Three documents and what each one settles

Clear copies mean one upload instead of three, and that is the whole trick.

Proof of identity

ConfirmsYour name, photo and date of birth

Copy must showFull photo page, all four corners, sharp text

Proof of address

ConfirmsWhere you live right now

Copy must showFull name and address, issued in the last three months

Payment method confirmation

ConfirmsThe card or wallet is yours

Copy must showYour name and first six card digits

Waiting on a decision

The day a request lands in your inbox

Luckywins Casino ties every request to a moment in your account, never to chance.

Have your birth date ready

When you sign up, the form asks for your date of birth; the licence needs every player to be 18 or over before play starts.

Bring ID to raise limits

The day you ask for a higher deposit cap, the team confirms who you are first, because safer-play settings must sit with a verified person.

Clearance before the cash moves

The first time you request a payout, the account has to be verified already, so the whole check happens before the money leaves.

When your amounts stand out

On the day a payment sits outside your usual pattern, the team asks for payment method confirmation and possibly more, as the licence requires.

The day a funds question arrives

The moment a source of funds question lands, remember that the Malta Gaming Authority licence, MGA/B2C/373/2011, obliges Luckywins Casino Ltd. to ask it. Treat the request as routine AML work, not as a suspicion aimed at you.

Depending on your own situation, the team may ask for any of the following.

Recent payslips from your employer
Bank statements in your name
A tax notice or assessment
Proof of a pension or benefit
Papers for a recent property sale

What got refused, what gets through

Screenshot out, camera in. First time round, a screen grab often comes back because it is cropped, low in detail and easy to alter. Photograph the paper itself, not the screen Use a phone camera, not a gallery copy

Fewer rounds of questions. On review, a name or address that differs from your profile stops the file, because the checks must match one person exactly. Update your profile to the current details Send the paper showing the change

A complete shot that passes. Once a corner or an edge is cut off, the reviewer cannot confirm the whole page and the upload is declined. Lay the paper flat on a dark table Fit the entire page in the frame

While You Wait

Answers That Unlock the Withdrawal

At the moment a pending withdrawal sits in your account and you want the short version.

When does the ID check actually start?+

At the latest, it lands before your first withdrawal leaves the account. The casino can ask earlier, though, at registration or on the first deposit, so keep the documents ready from day one.

Who licenses this casino, and under what number?+

Since 2011 the Malta Gaming Authority has licensed Luckywins Casino Ltd. under MGA/B2C/373/2011. That licence is why the document check exists at all: it is a condition the operator must meet, not a house rule.

Do I have to upload everything twice?+

No. Once a document passes it stays on file, and the check is not repeated for every payout. It is only refreshed if something changes, such as a new address or an expired card.

How safe is my ID once it is uploaded?+

From the second you upload, TLS 1.3 encryption covers the file, and only the team running the check ever reads it. Independent auditors eCOGRA and QUINEL review how that data is handled.

What if one of my documents gets rejected?+

After the review, a short note says exactly what failed: a glare, a cropped corner, an old address. Fix that one thing and send it to [email protected]; the rest of your file stays untouched.

What do I do if my name has changed?+

Once your name changes, send the proof of identity that carries the new name alongside the document that links the old one to it, so the two records match at a glance. The team confirms the change once, and the file is updated.